Towns Bathrooms Customer Service Charter
“Premium bathrooms, without compromise.”
At Towns Bathrooms, we are dedicated to providing our customers with an outstanding experience. From the first consultation to the final installation, our promise to you is built on trust, expertise, and care.
Our Promises to You:
- Exceptional Service
We promise to deliver a personalised and professional service at every step of your journey. Our team will take the time to understand your needs and offer expert advice tailored to your vision. - Uncompromising Quality
We carefully select products from trusted suppliers, ensuring you receive high-quality items that stand the test of time. - Expert Design and Planning
Our designers craft unique solutions to suit your lifestyle, space, and budget. We pride ourselves on attention to detail and innovative ideas. - Seamless Installation Options
Whether you choose our expert installation team or your own trusted fitter, we’ll ensure a smooth and stress-free process. Our professional installers deliver a flawless finish, but if you prefer to use your own tradespeople, we’ll provide all the guidance and support needed to achieve the best results. - Clear Communication
We promise to keep you informed at all stages of your project. From timelines to delivery updates, you’ll always know what to expect. - Honesty and Transparency
No hidden costs, no false promises. We are upfront about pricing and any limitations to ensure there are no surprises. - Aftercare Support
Our commitment doesn’t end at the point of sale. Whether we install your bathroom or you use your own fitter, we’re here to help with any questions or support you may need. - Sustainability and Responsibility
We strive to minimise waste and partner with suppliers who share our commitment to sustainability. - A Stress-Free Experience
We will handle the details so you can enjoy the process. From start to finish, our goal is to make creating your dream bathroom as seamless as possible.
Our Philosophy
We understand that your bathroom is more than just a functional space—it’s a retreat, a reflection of your style, and an investment in your home. That’s why we focus on delivering exceptional results through quality, expertise, and outstanding service.
When you choose Towns Bathrooms, you’re choosing a team dedicated to making your vision a reality with unmatched attention to detail and care.